When you ordered that back-up Internet line for your company, did you ask your building management company for a map of how the cables are entering the building? Did you ask the provider for a map of the collapse points?
If not, no worries. Listen to John Stephens conversation with Mike, take notes and use his tips when your next contract expires.
During his 23 years at Time Warner Cable Business Class, John has held nearly every technical position at the company. He knows about diverse paths into buildings because he's actually built them, engineered them and done troubleshooting on them.
Josh Chamois also makes his usual appearance to tell everyone about a price for a 100M Internet connection that you won't believe. After that, Mike asks him to find something outstanding in a building in NYC that everyone has heard of...